TERMS & CONDITIONS
This Privacy Policy describes how Balaboosta (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by using the contact form under 'contact' on our website.
Refund policy
All sales are final and we do not accept returns due to change of mind. Special care is taken to display our items with a high level of detail, with a detailed condition report of our vintage pieces. Please take time to read the description and ensure you are happy with the item before committing to a purchase.
Due to the nature of our handmade products the photos of the product online may differ slightly to what you receive in our order. All images depicted online do not always represent the EXACT product that you will receive. If you have any questions, please contact us directly at hello@shopbalaboosta.com.
Buyers have 24 hours from receiving the item to advise us of any defect or other concern they have with the condition of the item.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site
Order information
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you
Personal Information collected:
name;
shipping and billing addresses;
email and telephone number;
information about your order in order to fulfil that order;
your company name (if applicable);
your IP address;
information from cookies, stored temporarily according to Squarespaces Cookie Policy (for example, which landing page you arrived from, how many times you have visited the site, the device and browser used and the products stored in your cart); and
any other information you may provide to us from time to time (e.g. your Instagram handle if you contact us on Instagram).
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.